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What is Dukanext?

Dukanext is a digital marketplace that helps businesses showcase their products online and connect with more customers.

Who can join Dukanext?

Any genuine shop owner, retailer, wholesaler, manufacturer, distributor, or service provider can join.

Is Dukanext available across India?

Yes. Businesses from any part of India can register.

Is registration free?

Yes. Shop registration and product uploads are free during the launch offer.

Why should I join Dukanext?

Dukanext gives your business an online identity, attracts new customers, and helps grow your sales.

How do I register my shop?

Click "Register Your Shop," enter your business details, and submit your application.

What information is required during registration?

Shop name, owner's name, address, mobile number, business category, and other basic details.

Do I need a GST number to register?

No. GST is required only if it is applicable to your business.

Can I register more than one shop?

Yes. Each shop should have its own registration.

Can I edit my shop details later?

Yes. You can update your information whenever required.

What is a Dukanext Web ID?

A unique online identity that gives your shop its own page on Dukanext.

What are the benefits of a Web ID?

Customers can easily find and share your shop online.

What is a Shop Directory Page?

It is your business profile displaying your shop details, products, contact information, and location.

Will my shop have a unique QR Code?

Yes. Every registered shop receives its own QR Code.

How can I use the QR Code?

You can print it on bills, visiting cards, banners, product labels, and shop boards.

What is the Digital Business E-Card?

It is a digital visiting card containing your shop details and QR Code.

Can I share my E-Card on WhatsApp?

Yes. It can be shared through WhatsApp, Facebook, Instagram, email, and other platforms.

Can Dukanext help me create promotional videos?

Yes. Dukanext provides simple guidance to create unlimited promotional videos.

Do I need video editing experience?

No. Anyone can create attractive promotional videos by following the provided steps.

Why should I promote my products online?

Online promotion helps you reach more customers and increase sales.

Can I upload my products?

Yes. You can upload product images, descriptions, and prices.

Can I upload multiple products?

Yes. You can add multiple products to your shop.

Can I edit my products later?

Yes. Products can be updated whenever required.

Can I remove products that are no longer available?

Yes. You can delete or hide products at any time.

What type of products can I sell?

You can list products that comply with Dukanext's policies and applicable laws.

Does Dukanext sell products directly?

No. Dukanext is a platform that connects customers with registered businesses.

Who is responsible for product quality?

Each shop owner is responsible for the quality, accuracy, and availability of their products.

Who decides the product price?

The shop owner decides the selling price of each product.

Can I change my product prices anytime?

Yes. You can update prices whenever needed.

Can I temporarily hide a product that is out of stock?

Yes. You can update or remove products based on availability.

Can I display seasonal products?

Yes. You can add seasonal or festival products at any time.

Can I promote my best-selling products?

Yes. Highlighting popular products helps attract more customers.

Can customers contact me before buying?

Yes. Customers can call or message you to ask questions.

Can I update my shop opening hours?

Yes. Keep your business hours updated so customers know when you're open.

Can I mention home delivery or pickup services?

Yes. You can clearly mention the services your business provides.

How do customers contact my shop?

Customers can contact you directly through phone calls, WhatsApp, or by visiting your shop.

Will my phone number be visible to customers?

Yes. Your contact details will be displayed so customers can reach you easily.

Can customers send WhatsApp messages directly?

Yes. Customers can start a WhatsApp chat with a single click.

Can customers locate my shop on a map?

Yes. You can add your shop location to help customers find you.

Can customers visit my shop after viewing my profile?

Yes. Your address and location help customers visit your business.

What are Business Growth Analytics?

They are reports that help you understand how customers interact with your shop.

What information can I see in my analytics?

You may see page visitors, customer calls, WhatsApp enquiries, popular products, and other useful insights.

Why are analytics important?

They help you understand customer interests and improve your business.

What are "Hot Products"?

Hot Products are the items receiving the most customer attention.

Can analytics help increase my sales?

Yes. They help you identify popular products and customer trends.

Can I promote my business through Dukanext?

Yes. Dukanext is designed to improve your online visibility.

Can I advertise offers and discounts?

Yes. You can display special offers and seasonal promotions.

Can I promote new arrivals?

Yes. New products can be highlighted to attract customers.

Can I share my shop page on social media?

Yes. Your shop page can be shared through WhatsApp, Facebook, Instagram, and other platforms.

Does Dukanext help my business grow?

Yes. It provides digital tools that help you reach more customers.

Will there be premium membership plans?

Yes. Premium plans with additional features may be introduced in the future.

Can I upgrade my membership later?

Yes. You can upgrade whenever premium plans become available.

Will free users lose their data?

No. Your data remains safe, subject to Dukanext's policies.

Will premium members receive extra benefits?

Yes. Premium plans may include additional business tools and promotional features.

Will I be informed about new plans?

Yes. Dukanext will notify users about important updates and new services.

How can customers find my shop?

Customers can search by shop name, product, category, or location.

Will my products appear in search results?

Yes. Properly listed products have a better chance of appearing in search results.

How can I improve my shop's visibility?

Keep your profile complete, upload quality product photos, and update your listings regularly.

Can I update my shop regularly?

Yes. Regular updates help keep your shop active and attractive to customers.

Why should I keep my product information updated?

Accurate information builds customer trust and improves the shopping experience.

How do I log in to my account?

Use your registered mobile number or login credentials on the Dukanext website.

What should I do if I forget my password?

Use the "Forgot Password" option to reset it securely.

Can I change my password?

Yes. You can change it anytime from your account settings.

Can I update my mobile number?

Yes, subject to the account verification process.

Can I change my shop address?

Yes. You can update your address whenever required.

Can I upload my shop logo?

Yes. Adding your logo helps customers recognize your brand.

Can I upload photos of my shop?

Yes. Good-quality shop photos help build customer confidence.

Can I update my business category later?

Yes. If your business changes, you can update the category.

Is my information safe on Dukanext?

Yes. Dukanext takes reasonable measures to protect your account and business information.

Does Dukanext protect customer information?

Yes. Customer information is handled according to the platform's privacy practices.

Will Dukanext share my personal information without permission?

No. Information is handled according to the Privacy Policy and applicable laws.

How can I keep my account secure?

Use a strong password and never share your login details with anyone.

What should I do if I notice suspicious activity?

Change your password immediately and contact Dukanext Support.

How can I contact Dukanext Support?

You can contact the support team by phone, WhatsApp, email, or through the Contact Us page.

Is customer support available if I need help?

Yes. The Dukanext support team is available to assist with registration, product listing, and other platform-related questions.

Does Dukanext have Terms & Conditions?

Yes. All users are required to follow the platform's Terms & Conditions.

Does Dukanext have a Privacy Policy?

Yes. Your information is handled according to the Dukanext Privacy Policy.

Can Dukanext remove products that violate its policies?

Yes. Products that violate platform policies or applicable laws may be removed.

Can my account be suspended?

Yes. Accounts that misuse the platform or violate policies may be suspended or terminated.

How can I report a problem or suggest an improvement?

You can contact the Dukanext support team through phone, WhatsApp, or email.

How can Dukanext help my business grow?

Dukanext helps your business reach more customers, improve visibility, and build a strong digital presence.

Does Dukanext help small businesses?

Yes. It is specially designed to support local shops and small businesses.

Can I use Dukanext to build my brand?

Yes. Your shop page, Web ID, QR Code, and Digital Business E-Card help strengthen your brand identity.

Can I share my shop link with customers?
How often should I update my products?

Regular updates with new products, prices, and offers help attract more customers.

Where can I use my Dukanext QR Code?

You can print it on bills, visiting cards, banners, posters, product labels, packaging, brochures, and shop boards.

What happens when someone scans my QR Code?

They are taken directly to your Dukanext shop page.

Can I use my Digital Business E-Card instead of a printed visiting card?

Yes. It is easy to share and always stays updated.

Can customers save my contact details from my shop page?

Yes. Customers can quickly access your contact information from your profile.

Can I use my Dukanext page as my business website?

Yes. Your Dukanext page gives your business a professional online presence without the need to build a separate website.

Can I use Dukanext on my mobile phone?

Yes. Dukanext is mobile-friendly and works on smartphones, tablets, and computers.

Do I need technical knowledge to use Dukanext?

No. The platform is designed to be simple and user-friendly.

Can I manage my shop myself?

Yes. You can update your shop, products, and business details whenever you want.

Will new features be added in the future?

Yes. Dukanext is continuously improving with new tools and services.

How will I know about new features?

Important updates will be shared through the website and official communication channels.

What is the Dukanext office address?

2151/17, New Patel Nagar, New Delhi – 110008.

What is the Dukanext phone number?

+91 7827 400 600.

What is the Dukanext WhatsApp number?

+91 7827 400 600.

How can I contact Dukanext by email?

You can email us at dukanext.com@gmail.com.

Why should I choose Dukanext over other platforms?

Dukanext is built to help businesses grow with simple, affordable, and powerful digital tools. Every registered shop receives a unique Web ID, a personal QR Code, a Digital Business E-Card, easy promotional video guidance, product listing facilities, and business analytics to understand customer engagement. Whether you are a small shop or a growing business, Dukanext helps you build your digital identity and connect with more customers.

Office Address 2151/17, New Patel Nagar
New Delhi – 110008
Email dukanext.com@gmail.com
Phone +91 7827 400 600
WhatsApp +91 7827 400 600